With the role of community manager, we are in charge of creating the pages on the social media platforms selected in the strategy and publishing the content on them.
In addition, as community manager we are in charge of monitoring the interactions that followers have with the brand. Listen to users and respond to their comments and queries. In general, we create a space for communication, participation and collaboration, a community around the brand.
Activities include content writing, building, strengthening and nurturing the brand's online reputation, dealing with reputational crises by preparing in advance, performance reporting, and identifying, cultivating and strengthening relationships with brand influencers.